Cancellation policy

How to cancel a subscription, and when you can get a refund.

Last updated: October 15, 2026

Cancelling a monthly plan

Lite and Premium are monthly subscriptions that renew automatically. You can cancel at any time:

  1. Log in and open your account.
  2. Click Manage billing.
  3. Choose Cancel plan and confirm.

After cancelling you keep full access until the end of the month you already paid for. You will not be charged again. We do not give partial refunds for the remaining days of a month, except as described below.

Before payment

You can leave checkout at any time before confirming payment with Stripe. Nothing is charged.

Refunds

Our products are digital and available instantly. By completing checkout you ask us to start providing the product immediately and acknowledge that you lose any statutory right to withdraw once access begins.

We still want you to be happy. You can request a full refund within 5 business days of your first payment for a plan if:

  • the product does not work on a supported system and our support team cannot fix it; or
  • you were charged twice for the same plan; or
  • the product is materially different from what its plan page describes.

Business days are Monday to Friday, excluding US federal holidays. The window starts the day after your payment.

Monthly renewals are not refundable unless you contact us within 48 hours of the renewal and have not used the product since it renewed.

What is not refundable

  • Change of mind after the product has been downloaded and used.
  • Problems caused by unsupported systems, third-party software or your own modifications.
  • Accounts terminated for breaking the terms or community guidelines, including account sharing.

Lifetime purchases

Lifetime is a one-time payment with the same 5-business-day refund window. A refunded Lifetime purchase loses access immediately.

Upgrades

When you upgrade, cancel your old monthly plan in Manage billing and email us within 5 business days. We refund the unused part of the old plan.

How to request a refund

  1. Email support@fckmyops.xyz from the email address on your account.
  2. Include your plan, the date of payment and a short description of the problem.
  3. We reply within 48 hours. Approved refunds go back to your original payment method through Stripe, usually within 5 to 10 business days.

Chargebacks

Please contact us before opening a dispute with your bank. Chargebacks filed without contacting support first may lead to the account being closed.